Technology Solutions Customer Support Center I

Job Title

Technology Solutions Customer Support Center I

Job Category

Business Support Services

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Technology Solutions Customer Support Center I based at our Greenville, NC Technology Development Center.

What you will do:

• Customer Support: Serve as a primary point of contact for customers and business partners, providing support for telematics and motive power technology through phone and email. Document service requests in the customer support system, track open issues, and work toward timely resolution.

• Technical Support & Issue Resolution: Assist with troubleshooting technology-related questions and issues, coordinate with internal teams and external service providers when additional support is needed, and follow cases through resolution.

• Customer Onboarding: Support new customer locations through the onboarding process, helping coordinate setup activities and ensuring customers have the information and resources needed to successfully use their technology solutions.

• Training & Education: Provide training and guidance on customer-facing technology platforms, helping users understand system features, navigate available tools, and use the technology effectively.

• Service Coordination: Monitor open support requests, maintain accurate records, and coordinate follow-up with internal teams and external partners to help ensure issues are addressed in a timely manner.

Who you are:

• A customer-focused professional who enjoys helping others and is committed to providing a positive, responsive support experience.

• A curious and resourceful problem solver who is comfortable working through questions, troubleshooting issues, and identifying solutions.

• A clear communicator who can explain technical information in an approachable way to customers and other audiences.

• Organized and dependable, with the ability to manage multiple requests, maintain accurate information, and follow through on open items.

• Adaptable and collaborative, with an interest in learning new technology, working with others, and adjusting as customer needs and priorities change.

What you will need:

• Bachelor’s degree

• Associate degree with 2-3 years of relevant experience

• 5+ years of relevant experience in lieu of a degree

• Experience in customer service, technical support, system support, or a related customer-facing environment

Skills, Experience, & Abilities:

• Experience providing customer or technical support through phone and email.

• Ability to troubleshoot basic technology, software, connectivity, or system-related issues.

• Experience using or ability to learn customer support, ticketing, or case management systems.

• Working knowledge of telematics, connected technology, or similar technology-enabled products, or the ability to quickly develop that knowledge.

• Proficiency with common business applications and the ability to learn new software platforms and systems.

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-ARD

#LI-ONSITE

Job Type

Permanent

Time Type

Full time40

Travel Required

None

Primary Location

HY US Greenville, NC (Clark St)

Address

1104 Clark St

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No