Commercial Sales Representative

Department:

Job Summary:

Job Description:

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Delivers the IBC Experience by providing prompt, efficient and friendly customer service that result in sales.

• Listens carefully, creates a connection, and establishes relationships with prospective customers by suggesting bank products and services that will benefit them.   

• Assists customers with account-related requests such as: (i) establishing or closing an account, inquiries about bank products and services, questions about checking and savings account transactions, etc.; (ii) transfer funds to assist customer needs; (iii) contact customers to notify them of check orders, debit cards, etc.; and (iv) update customer contact information and records.  This may include interacting with other bank departments.

• Logs and updates the bank’s system (Horizon) with notes regarding customer interaction.

• Supports the International Officer with loan collection, overdrafts, clearing exceptions, certifications, and dormant accounts.

• Assists to prepare with origination & servicing of deposit accounts and loans; also, gather all required documentation to comply with bank’s policies and procedures.

• Assists in managing and servicing loan and deposit portfolios with a Commercial Sales Associate II and Commercial Lending Officer

• Meets customer financial needs by offering products and services through the Referral Program.

• Exercises discretion – they will work with confidential customer information.

• Attends meetings, events, and participates in the bank’s outreach projects.

• Other duties as assigned.

• Customer service and goal oriented.

• For border markets preferably bilingual English/Spanish

• Effective communication (speaking and writing)

• Careful attention to details

• Able to process transactions accurately and efficiently.

• Proficient in computer skills and knowledgeable in Microsoft Office and its applications

• Team Player

• Basic math skills 

• Instructing and Time Management

• High school graduate or GED equivalent.