Business Analyst

Business Analyst

Location: Aspect House, Blantyre – hybrid working (2-3 days in the office)

Salary: From £32,400+

Permanent, Full Time

Help us create a better future, quicker

Are you passionate about using data and insight to solve problems, improve customer outcomes and drive meaningful change? ScottishPower is looking for a Business Analyst to help shape and improve customer operations across our Customer Business function, with a particular focus on Social Media and Homemove.

What you’ll be doing

This is an opportunity to influence how we manage and enhance customer experiences across high-profile channels including Facebook, Facebook Messenger, X, LinkedIn, Instagram, YouTube and Trustpilot. Working in a fast-paced environment, you'll use data, performance insight and root cause analysis to identify opportunities for improvement, uncover underlying issues and support the delivery of sustainable operational change.

You'll analyse customer, operational, quality and compliance information to understand trends, challenge performance and turn findings into practical recommendations. Working closely with operational leaders, suppliers and business improvement teams, you'll help implement solutions that improve efficiency, strengthen compliance, reduce repeat demand and enhance the overall customer experience.

What you’ll bring

We're looking for someone who can confidently interpret complex data and translate it into clear, evidence-based actions. You'll be comfortable working with stakeholders at all levels, leading improvement activity and managing change through to successful adoption. Strong analytical skills, excellent communication and experience with tools such as Excel, Power BI and PowerPoint will be key to success in the role.

This position would suit someone with experience identifying process improvements, solving operational challenges and delivering measurable business outcomes within a customer-focused environment.

In return, you'll play a key role in helping the business identify risks, improve performance and deliver better outcomes for customers. Your insight will shape decisions, influence change and make a visible impact across the organisation.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

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