Commercial Servicing Supervisor

Leads and develops the Commercial Servicing team to deliver accurate, efficient service across business deposit, commercial loan, treasury, and SBA servicing activities. Oversees daily operations, resolves complex issues, manages special projects, and ensures member satisfaction while supporting department and Credit Union goals.

- Oversee all Commercial Servicing operations, including commercial loan and deposit maintenance, collateral administration, loan modifications and renewals, treasury services, business credit cards, and assigned SBA servicing activities.

- Maintain a thorough understanding of commercial loan and deposit servicing requirements, treasury management services, SBA servicing requirements, internal controls, and industry best practices to support compliance and operational effectiveness.

- Partner with Commercial Lending, Business Services, Treasury Management, SBA, and other internal teams to support product launches, process enhancements, and servicing requirements throughout the account lifecycle.

- Analyze business needs, servicing trends, and operational performance to identify opportunities for process improvement, increased efficiency, risk mitigation, and scalable growth.

- Lead or participate in projects involving system enhancements, automation, servicing initiatives, regulatory changes, and process improvements.

- Monitor team performance, service levels, quality standards, and operational controls to ensure accurate and timely servicing of business deposit, treasury services, and commercial loan accounts.

- Hire, train, develop, and coach team members while fostering a culture of accountability, collaboration, continuous improvement, and exceptional member service.

- Conduct performance evaluations, Strength Development Plans, coaching sessions, and ongoing career development discussions.

- Ensure a positive member and internal partner experience through accurate, timely, and professional service while effectively resolving escalated account and servicing issues.

- Review complex transactions, documentation, exceptions, escalations, and remediation needs and provide guidance through resolution.

- Support audit, examination, and compliance activities by maintaining appropriate controls, documentation, and corrective action plans.

- Assist with vendor and third-party relationship management to ensure service expectations, contractual obligations, and compliance requirements are met.

- Collaborate with leadership to develop department goals, staffing strategies, training plans, and operational initiatives that support Credit Union objectives.

- Communicate operational and organizational changes clearly while reinforcing expectations and consistent execution.

- Maintain the confidentiality of Credit Union and member information.

- Additional duties and responsibilities as assigned.

Bachelor’s degree preferred, along with 1–3 years of managerial or financial institution experience. Prior commercial or business servicing industry experience preferred. Strong communication and interpersonal skills required, along with the ability to collaborate with other Operations managers to achieve department goals and maintain the confidentiality of Credit Union and member records at all times.

- Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).

- Sit for extended periods of time.

- Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.

- Repetitive motion using wrists, hands, and fingers.

- Reach keyboards.

- Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

- Ability to perform tasks requiring manual dexterity, such as processing paperwork, typing, filing, and handling cash.

- Prolonged periods of sitting or standing, as required by job duties.

- Occasionally lift and move items weighing up to 20–40 pounds (e.g., copy paper, cash drawers, marketing materials).

- Frequent repetitive motions involving wrists, hands, and fingers (e.g., typing, data entry).

- Ability to reach and operate keyboards and other standard office equipment.

- Operate basic office machines and technology, including computers, calculators, telephones, and multifunction printers.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.