Family Case Manager-NG532501

Education: One of the following:

1. Bachelor’s degree in a human services field

Experience: Two years of experience Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting

Certifications/Licenses:

1. No specific license required.
2. Must be able to travel within the community; a valid driver’s license may be preferred depending on assignment.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite / Community‑based field work (regular travel to consumer residences).

• Conduct home visits to provide supportive counseling and independent living assistance.
• Help consumers modify behaviors, build insight, and develop coping skills.
• Assess needs, gather medical/psychosocial information, and develop individualized service plans.
• Maintain accurate case records, documentation, assessments, and quarterly reviews.
• Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques.
• Coordinate services with care managers, ICL staff, and external providers.
• Assist consumers in accessing community resources, benefits, and vocational opportunities.
• Perform crisis assessment and intervention; refer to appropriate services.
• Accompany consumers to medical, social service, and government appointments.
• Report incidents and complete incident documentation per policy.
• Conduct safety and cleanliness inspections of consumer residences.
• Plan and facilitate recreational or social activities.
• Participate in meetings, supervision, and required training.
• Advocate for consumer needs within ICL and with external providers.
• Support discharge planning and goal achievement.
• Perform other related duties as assigned.