Student Advisor - AD Education

SAE Institute was founded in 1976 and is a globally operating higher education provider focused on creating a talent pipeline for the creative media industries. Our network of campuses spans over 28 countries on six continents with more than 40 campuses. SAE Institute in Europe is Part of the AD Education group of companies, delivering industry-focused creative education to more than 30,000 students. SAE offers industry-focused Creative Media Degrees across eight subject areas – Audio, Content Creation & Online Marketing, Film, Game Art Animation, Games Programming, Music Business, Visual Effects, and Web Development.  

ICMP (The Institute of Contemporary Music Performance) is a leading UK music school with campuses in London and in 2025 opening in Liverpool and Leeds. For over 35 years, ICMP has been at the forefront of contemporary music education, offering personalised, industry-focused training to help students thrive in the competitive music industry. ICMP delivers innovative undergraduate and postgraduate courses, including specialisations in Electronic Music Production, Live Event Management, and Music Marketing. 

As a Student Advisor at ICMP London you will be the welcoming and professional first point of contact for students, visitors and staff at our Kilburn and Queen’s Park campuses. Providing clear, timely advice and support for a wide range of enquiries - whether in person, over the phone, or online - the Student Advisor role is key to ensuring that everyone is supported and receives the correct information, contributing to a positive student experience that aligns with ICMP’s commitment to excellence.

✅ Deliver professional, welcoming reception support to applicants, students, visitors, and staff.
✅ Respond promptly and accurately to student enquiries via in-person, telephone, and email channels.
✅ Assess the complexity and urgency of enquiries and refer to appropriate teams or services.
✅ Support key student lifecycle events such as Enrolment, Induction, Open Days, and Graduation.
✅ Monitor and manage enquiries through email inboxes and Microsoft Teams to ensure timely responses.
✅ Assist with the training and support of Student Ambassadors in front desk duties.
✅ Complete required training including CAS, Health and Safety, First Aid, and Fire Marshal.