IT Support Technician/Installer

We don’t like to brag, but we’re kind of a big deal! Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets. Ideal is a people-driven, diverse company that has been a leader in innovation in business management software systems for over 38 years.  Ideal’s rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.

If you enjoy arcades, bowling, water parks, and theme parks then this is where you come in.

Ideal is looking for passionate Tech Installers/Consultants that have a firm understanding of Windows OS, networking, and software installation processes. You will be consulting with large entertainment businesses and theme parks. You’ll be responsible for planning, setting up, and executing the installation of our proprietary software products in arcades, amusement parks, and theme parks. You will need solid multitasking skills and the ability to manage multiple projects at the same time. If you love to travel and want to be on the ground level of some of the coolest arcades and theme parks worldwide, then this is the job for you. 

• STRONG time management, organization, and decision-making skills

• Ability to multi-task and adapt to changes quickly

• Likes to travel

• A problem solver with keen attention to detail 

• Love for technology and software

• Firm understanding of Windows OS 

• Firm understanding of LAN and WAN networking

• A WORK Together approach with open communication, excellence in service, integrity, and accountability

• Knows how to address customer concerns creatively and share feedback with other teammates

• Builds TRUST by working as a team member, as well as independently, with minimal supervision

• Demonstrate a STRONG customer service orientation and take responsibility to ensure customers are satisfied

• WOW Customers over the phone, online chat, or email

• Enthusiasm and a great attitude with great customer service skills

• Paid training from day one

• Growth opportunity

• A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more

• Access to some pretty cool tools and resources

• A feeling of accomplishment when you WOW Customers

• Ongoing training designed to improve customer experience and business performance

• Fun team environment where we work hard to be the best team in the industry

Here’s a few more perks you’ll enjoy when you join the Ideal team:

• Competitive starting wages

• Full-time shifts (up to 40 hours/week - paid overtime after 40 hours/week)

• A suite of benefits which include medical, dental, and vision

• 401(k) with a match of 50% up to 6% of your contributions

• customer service: 1 year (Preferred)

• Project Management skills 

• A+ Certification

• AA degree in related field (Technical Call Center experience will be considered)

• Previous IT or network experience: 1 year (Preferred)

• Experience in Computer Science, Databases, IT, Networks or Business Information Systems

• Experience with Microsoft Word and Excel and Windows OS (old and current)

• SQL experience is preferred (not required)
   

• High school or equivalent (Preferred)

• In Office

• 40-hour work weeks

• Weekends

• Day shift

• Night shift

• Overtime

• 8 hour shift

• After Hours / On Call

• Yes, we sometimes have a remote component to the position