IDeaS Success Manager

The IDeaS Success Manager (ISM) plays a pivotal role in driving the long-term success, satisfaction, and retention of IDeaS clients by ensuring optimal implementation, configuration, and adoption. With expertise in IDeaS solutions, revenue management, and client relationship management, the ISM is responsible for providing clarity and innovation to the client experience. This ISM acts as a trusted advisor, balancing client needs with company objectives, proactively addressing challenges to foster strong, sustainable client partnerships and support clients fully leverage their investment in IDeaS solutions. This role is ideal for seasoned professionals experienced in SaaS, hospitality, or revenue management with a strong technical foundation and commercial acumen.We are specifically looking for Fluent French Speaking professionals.

• Bachelor's degree in Business, Statistics, Finance, Hospitality, or a related field.
• Minimum of 5 years of business experience, ideally in Client Success managing multiple clients and global operations, with experience in the hotel industry (corporate and operations), revenue management, or Hospitality Technology industry experience.
• Fluent in French and English
• Strong data and analytical skills, with the ability to gather, analyse, interpret, and present both quantitative and qualitative information.
• Good technical knowledge, with an understanding of how automated solutions address business challenges—preferably with experience in systems integrations.
• Demonstrated proactive problem-solving skills, including effective escalation management and risk mitigation.
• Ability to manage escalations, provide workarounds, and collaborate on solutions.
• Strong commercial insight and a clear understanding of client goals and revenue drivers.
• Business acumen to assess client strategies, identify trends, and anticipate impacts on client success.
• Excellent written, verbal, and interpersonal communication skills, with the ability to present to a variety of stakeholders.
• Proficiency in written and spoken English for clear and professional client communication.

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.  Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. 

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. 

Additional Information:To qualify, applicants must be legally authorized to work in the United Kingdom or Spain, and should not require, now or in the future, sponsorship for employment visa status.

All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. 

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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