Idt
Idt10d ago

Customer Service Representative

Guatemalamid
Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer
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Quick Summary

Key Responsibilities

Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.

Technical Tools
Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.

Responsibilities

~1 min read
  • →

    Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.

  • →

    Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.

  • →

    Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services.

  • →High School Diploma.
    English proficiency at 85% or higher.
  • →Previous customer service experience is preferred/desired.
  • →Strong computer aptitude, documentation skills, and multitasking abilities.
  • →Excellent phone, email, and chat etiquette.
  • →Schedule flexibility and ability to work on-site in Zone 4.
  • →Professionalism and a positive, people-oriented attitude.
  • →Strong problem-solving skills and the ability to think quickly.
  • →A proactive team player who takes ownership of their work.
  • →Competitive salary
  • →Bonuses
  • →Parking Subsidy
  • →Life and Medical Insurance
  • →Benefits and Discounts
  • →Growth opportunities
  • →Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

    • Location & Eligibility

    Where is the job
    Guatemala
    On-site within the country
    Who can apply
    GT
    Listed under
    Guatemala

    Listing Details

    Posted
    April 21, 2026
    First seen
    April 21, 2026
    Last seen
    May 1, 2026

    Posting Health

    Days active
    9
    Repost count
    0
    Trust Level
    35%
    Scored at
    May 1, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Idt
    Idt
    lever
    Employees
    5
    Founded
    2019
    Domain
    id-tech.tech
    Jobs
    View 108 jobs
    View company profile

    3 other jobs at Idt

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