Content Manager

We restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most. 

 

·         Heart & Hustle — Give your Best 

·         Accountability — Own the Outcome 

·         Alignment — One team. One mission - TEAMWORK WINS 

·         Positivity — Here to Help 

·         Integrity — Do What is Right
 
 

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

 

The Contents Manager is responsible for leading the contents division and ensuring contents projects are scoped, documented, processed, stored, and completed safely, efficiently, and profitably. This position leads the Contents Supervisors and is accountable for team capacity, productivity, inventory control, clean-room performance, storage management, project execution, and the customer experience.

Responsibilities:

· Lead, train, develop, and hold accountable Contents Supervisors and contents production staff.

· Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.

· Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.

· Ensure accurate inventory and documentation of customer contents using iCat and established company procedures.

· Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.

· Manage clean-room workflow and productivity to maximize throughput, labor efficiency, and quality.

· Maintain organized, secure, and properly documented contents storage and inventory locations.

· Monitor labor, materials, equipment, storage, and other job costs to achieve established contents gross-profit expectations.

· Ensure proper handling, packing, protection, movement, and transportation of customer property to minimize damage or loss.

· Maintain strong communication with customers and internal operations teams throughout the contents process.

· Ensure contents operations comply with company safety, documentation, quality, and customer-service standards.