Customer Intake Coordinator

Mi-Livonia-mid

Patient Access RepresentativeHealthcare Non-Clinical

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Quick Summary

Technical Tools

Patient Access RepresentativeHealthcare Non-Clinical

Benefits:

Health insurance
Paid time off
Training & development

Position Summary
We are seeking a professional and detail-oriented Customer Intake Coordinator with extensive customer service to serve as the first point of contact for our customers. This role is responsible for answering inbound calls, gathering essential job and customer information, and ensuring accurate documentation to support our operations team.

Key Responsibilities

Answer inbound calls in a courteous and professional manner
Collect and document customer and job-related information accurately
Schedule appointments and route inquiries to the appropriate department
Maintain organized and up-to-date records in company systems
Provide clear, helpful information regarding services and next steps
Support office staff with general administrative tasks as needed

Qualifications

Strong verbal and written communication skills
Excellent attention to detail and organizational abilities
Comfortable use of computers, phones, and basic office software
Professional demeanor and strong customer service skills
Prior experience in customer service, reception, or call intake preferred

What We Offer

Competitive hourly compensation
Supportive and professional work environment
Opportunity for growth within the organization

WHY JOIN THE TEAM?

Paul Davis is a fast-growing leader in restoration and reconstruction, trusted by insurance providers and commercial property owners across North America. We are expanding locally and creating career opportunities for people who want meaningful, purpose-driven work. Our team lives by our Vision, Mission, and Values, and we seek individuals who share these commitments and want to help build a culture of excellence.

If you think you have what it takes to serve others and deliver a world-class service when others need it the most, please start your application process with this 2 question survey at https://go.cultureindex.com/s/6sawg4ycUC

As this is a new and growing company, specific job duties, responsibilities, and position requirements may be adjusted as needed to support business demands and team development. Flexibility and a willingness to adapt will be essential to success in this role.

We support and hire Veterans and we are an Equal Opportunity Employer!