Home Medical Equipment Assistant

This position fills patient orders, coordinates deliveries, and responds to patient requests in a timely manner. As a valued member of the team, this position provides important patient education and will facilitate patient set ups or fittings in a one on one situation and provides instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided.

The essential job duties may also include helping customers that come into our facilities as well as supportive office work.  It includes exhibiting exceptional customer service on incoming and outgoing phone calls, helping customers in a retail setting, and in fulfilling orders directly with patients.  Facilitates the set-up of medical equipment and supplies to the patient by assigning the appropriate delivery method to meet customer and company needs and verifies the client specific needs and selects appropriate equipment based on assessment while adhering to physician orders.  Processes Point of Sale (POS) sales request by completing computer order entry, receiving payment, and coordinating delivery or patient pick-up.  Communicates any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff. Demonstrates keen problem identification skills and resolution abilities and addresses concerns in a timely manner and maintains an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare's equipment order processing system.

The Patient Equipment Care Coordinator I – Facility Campus / Office is responsible for all of the duties assigned to the Patient Equipment Care Specialist – Facility Campus / Office, listed above, with additional responsibilities of general Office / Operations Support: Supports office operations by ordering, stocking, and tracking inventory. (Requires specific training and use of SCO software and processes) and working with SCO and local site to coordinate the acquisition of appropriate medical equipment and supplies with the HME store to maintain acceptable par levels in stock.  The Coordinators work on more complex assignments and service recovery initiatives and is expected to demonstrate keen problem identification and resolution skills and addresses concerns in a timely manner, while aiding other caregivers in problem solving and resolution skills. 

• Demonstrated experience and expertise in a customer service role
• CDL (required for LOX transportation only)
• Current HAZMAT endorsement (required for LOX transport only)
• Have completed all requirements for the established career progression program for the next level within the Home Medical Equipment (HME) titles.
• Experience in a role requiring strong attention to detail, accuracy and dependability.
• Experience performing a role requiring effective verbal, written, and interpersonal communication skills.
• Organizational skills and ability to set priorities.
• Demonstrated ability to work independently and is self-motivated.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, databases, internet, e-mail, and scheduling applications.

• More than two years of customer service experience.
• Greater than six months of Intermountain Homecare Home Medical Equipment or a minimum of six months as Patient Equipment Care Specialist title.
• Prior experience working with medical equipment
• Office Coordination experience.
• Patient care experience.

Ongoing need for employee to see and read information, labels, assess patient needs, operate and identify HME equipment and supplies.

Frequent interactions with both patients/customers and /or patient care providers, that require employee to verbally communicate as well as hear and understand spoken information, customer/patient needs, and issues quickly and accurately.

May be required to stand and walk to retrieve lift and carry different types of HME supplies and equipment.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care; accessing needed information; dialing in settings on equipment; changing filters; and threading of connectors and other equipment accessories.

Will also bend to retrieve, lift, and carry supplies and equipment. Expected to utilize full range of movement in doing so. Typically includes items of varying weights, up to and including heavy items up to 70 lbs.

Need to stand and walk to assist with distributing supplies and equipment. This includes pushing/pulling all types of HME/Respiratory equipment including oxygen cylinders and other heavy items. If applicable, will also bend to retrieve, lift, and carry supplies and equipment - expected to utilize full range of movement in doing so. Typically includes items of varying weights, up to and including heavy items.

Expected to sit and process patient orders.

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.