Global Collections Specialist

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

The Global Collection Specialist will oversee the end-to-end process of collecting payments from impact.com customers, focusing on mid/higher-value accounts, regional portfolios, and newly acquired entities. This role supports the Global Collections Team in implementing new initiatives that improve long-term operational excellence in Accounts Receivable.The role reports to the Global Collection Manager

• →Manage collection efforts for high-value and complex accounts across multiple regions.
• →Support integration of acquisitions into existing AR processes and assist with transitional collections.
• →Conduct creditworthiness reviews and ongoing risk assessments for significant accounts.
• →Manage escalated disputes, bankruptcies, and external collections agency relationships.
• →Assist in preparing aging reports, monthly analytics, and key AR metrics.
• →Evaluate and propose improvements to collection procedures aligned with business growth.
• →Support internal and external audit requirements by providing reports, reconciliations, and analysis.
• →Serve as a backup resource for Analysts and the Collections Team as needed.
• →Participate in AR process improvement projects (AI Driven Automation, AR campaigns, Netsuite enhancements).
• →Other duties as assigned to support department OKRs and ensure best-in-class AR practices.

• 5+ years of solid AR and collections experience, ideally with exposure to large or complex portfolios.
• Degree or Diploma in Finance, Business Administration or similar
• Experience with ERP/accounting systems such as: Netsuite or similar
• Saas Experience Desirable
• Advanced Excel skills (Pivot tables, VLOOKUP/XLOOKUP, Reporting and analysis)
• Experience in AI-driven automation and process improvement initiatives
• Experience in handling escalations, bankruptcies, and working with external collection agencies.
• Strong analytical skills with the ability to prepare detailed reports and provide insights to management.
• Demonstrated ability to work independently in a high volume corporate or B2B collections environment, prioritize tasks, and meet deadlines.
• Positive attitude, adaptability, and ability to perform under pressure while maintaining confidentiality.