Customer Success Team Lead (REMOTE)

Sri Lanka·Sri LankaRemote

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Quick Summary

Overview

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research,

Technical Tools

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IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.

What We Offer

~1 min read

✓Oversee the daily operations of the Customer sucess team, ensuring high service standards and strong customer retention

✓Provide support and guidance to team members

✓Monitor and track team attendance to ensure adequate coverage

✓Conduct one-on-one coaching sessions to enhance agent performance and skills

✓Assess and track agent efficiency on a daily, weekly, and monthly basis

✓Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention

✓And other tasks

Proven experience in customer support, team management, or a similar role with a strong focus on customer satisfaction and retention
Strong communication and leadership skills
Ability to analyze data and identify trends for process improvement
Detail-oriented with excellent organizational and problem-solving abilities

Compensation: From $650 - $750 per month