Mortgage Clerk

We are a women-owned small business and management consulting firm that provides an array of business and technical services. IMS is headquartered in the Washington, D.C. metropolitan area, with employees across 39 US states.

We support the mission critical needs of federal agencies by leveraging our experience, talent and can-do attitude, and solve their strategic and operational challenges.

We earn our clients’ trust through our personalized approach and attention to detail, allowing us to collaborate and solve even the most complex problems.

Are you ready for your next career adventure?! Integrated Management Strategies (IMS) is an award-winning, fast-growing woman-owned small business in the Washington DC area, specializing in healthcare, technology, and management consulting. We are seeking an experienced Mortgage Clerk to join our healthcare consulting practice. The role is on-site in St. Louis, MO. We are proud of our national presence, and excited to offer great career opportunities within the organization. 

• →Procure information from Insurance Companies via Telephone
• →Process tasks, post payments and payoffs in LoanServ
• →Update insurance information in LoanServ
• →Issue payments to insurance companies
• →Prepare UPS labels for overnight mailings
• →Work correspondence in the Electronic Customer File
• →Prepare global system notes
• →Prepare payoff quotes
• →Research accounts and provide resolution
• →Process Skip trace information
• →Research accounts and provide resolution
• →Work and import correspondence in the Electronic Customer File
• →Document global system notes in Sagent
• →Responsible for SFH-Guaranteed Loan Program support
• →Processes loss claims according to SFG- GLP regulations, policies and procedures
• →Performs account research and provides detailed analysis and advice to management and customers
• →Provides Lender/Servicer customer service support regarding account via email and phone
• →Provides loss claim-related assistance on projects to support the SFH-GLP and the SFH Claims Branch
• →Processes all loss claim related sub tasks
• →Answers phone calls, voicemail, status calls and emails
• →Initiate tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB
• →Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and service standards
• →Processing of Chapter 13 Bankruptcy cases
• →Processing of Chapter 7 Bankruptcy cases 410A

• 3+ years of experience
• US Citizenship or Permanent Resident
• Ability to secure a USDA security clearance, must not have been unfavorably removed from a government position.