Dedicated IT Technician - Greater New Orleans

The Dedicated IT Technician serves in a general site management capacity, providing high-level technical assistance, and client-facing support across multiple locations. This role is responsible for managing onsite IT functionality, coordinating with remote support teams, and ensuring consistent service delivery aligned with company standards. This position requires a regular presence at client sites in Bay St. Louis, MS and Belle Chasse, LA. The technician will act as the primary point of contact for all IT-related matters at these locations, managing a ticketing board in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through Friday, with availability required during nights and weekends for business-impacting issues.