Senior Product Analyst, Coverage & Forms

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

This role is based in the US and is a fully remote position

The Senior Analyst, Coverage & Forms (Product Underwriting) plays a key role in the development, maintenance, compliance, and enhancement of pet insurance policy forms, coverage language, and underwriting guidelines. This position partners closely with Product, Actuarial, Underwriting, Compliance, MGA partners, and other stakeholders to ensure policy language accurately reflects pricing, underwriting intent, regulatory requirements, and customer needs.

The ideal candidate combines strong insurance product knowledge, coverage form development experience, regulatory awareness, and exceptional project management skills to support the ongoing evolution of the organization's products and underwriting practices.

• Draft, revise, and maintain policy coverage forms, endorsements, customer notices, and other insurance-related documents.
• Develop coverage and benefit language that aligns with actuarial pricing, underwriting guidelines, business objectives, and customer needs.
• Assist in the development and execution of insurance product, coverage, and forms strategies.
• Create side-by-side coverage comparisons and competitive analyses to support product enhancements and regulatory filings.
• Identify opportunities to improve coverage language, policy forms, underwriting guidelines, and related documentation.

• Ensure policy forms and coverage language comply with applicable state regulations, statutes, and filing requirements.
• Prepare filing documentation and assist with regulatory submissions and responses to Department of Insurance inquiries.
• Validate form revisions using compliance tools and regulatory resources.
• Maintain controls, documentation standards, and workflow processes supporting forms development and implementation.

• Partner with Product, Underwriting, Actuarial, Compliance, Legal, Operations, and MGA stakeholders to support product development initiatives.
• Lead stakeholder discussions to gather input, build consensus, and secure approvals for coverage and form changes.
• Present recommendations, analyses, and project updates to business leaders and cross-functional teams.
• Serve as a subject matter resource for coverage, forms, and underwriting-related questions.

• Support the development and maintenance of underwriting guidelines, procedures, and controls.
• Ensure underwriting guidelines are appropriately reflected in organizational products, policies, and procedures.
• Conduct impact assessments related to coverage, forms, and underwriting changes.
• Provide underwriting input on complex, escalated, large loss, fraud, or unique coverage situations when appropriate.
• Identify areas of underwriting or coverage risk and recommend improvements.

• Manage project timelines, deliverables, and implementation activities related to coverage and forms revisions.
• Support testing, validation, and implementation of form changes within quoting, issuance, rating, and policy administration systems.
• Develop communications, training materials, procedural documentation, and stakeholder resources related to coverage and forms changes.
• Maintain high-quality documentation and version control standards across forms and underwriting materials.

• 5+ years of insurance industry experience in coverage development, policy forms, underwriting, product management, compliance, or a related discipline.
• Experience drafting, revising, and maintaining insurance policy language and coverage forms.
• Knowledge of insurance regulatory requirements and state filing processes.
• Experience managing multiple projects and timelines simultaneously.
• Strong analytical, organizational, and documentation skills.

• Property & Casualty, Pet Insurance, Specialty Insurance, or Personal Lines insurance experience.
• Experience working with product filings and Department of Insurance submissions.
• Experience supporting underwriting guideline development and implementation.
• Experience conducting competitive coverage reviews and product comparisons.
• Knowledge of veterinary terminology, animal health concepts, or pet insurance products.

Candidates must meet one of the following requirements:

• Associate's Degree and relevant industry experience; or
• Equivalent combination of education and experience; or
• Certified Veterinary Technician (CVT); or
• Registered Veterinary Technician (RVT).

The successful candidate will demonstrate:

• Strong attention to detail and commitment to accuracy.
• Excellent written communication and policy drafting skills.
• Ability to balance regulatory requirements with business objectives.
• Strong collaboration and stakeholder management capabilities.
• Sound judgment and problem-solving skills.
• Ability to operate independently while managing multiple priorities.
• Intellectual curiosity and a continuous improvement mindset.
• High-quality, well-reasoned work product and ownership of deliverables.