Customer Service Representative I

Schedule: 

• Shift: Day 

• Hours: M-F 8-430 

• Weekends: no 

• Holidays: no

Location: 

• • 20478 Riley Urology Dpt

• • 575 Riley Hospital Drive - Indianapolis, IN 46202

Key Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.

• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.

• Collaborates with other departments for issue resolutions as necessary.

• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.

• Processes orders, exchanges, and other service requests.

• Maintains professionalism and a positive attitude in all patient/customer interactions. 

Skills for Success

• Attention to detail

• Team focused

• Self-starter, coachable

• Ability to adjust to changing priorities

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Qualifications

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.