Medical Assistant I - Pre Triage

United StatesRemotemid

Medical AssistantHealthcare Clinical

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Quick Summary

Overview

We are seeking experienced Medical Assistants to join our statewide Neurosciences Pre-Triage Pod,

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Medical AssistantHealthcare Clinical

We are seeking experienced Medical Assistants to join our statewide Neurosciences Pre-Triage Pod, providing exceptional telephone-based clinical support to patients with clinical concerns and needs related to Neurology, Neurosurgery, Pain Management, and Physical Medicine & Rehabilitation (PM&R).

This position offers an excellent opportunity for a medical assistant who is passionate about clinical care, enhancing the patient experience, and improving access to high-quality healthcare across a large, integrated health system.

Remote

Monday – Friday; 8:00AM – 4:30PM with flexibility

Responsibilities

~1 min read

→Assessing patient concerns through telephone interactions
→Identifying issues that require escalation to RN Triage
→Connecting patients with the appropriate providers and care teams
→Supporting patients across the state in navigating their care needs
→Helping improve access to timely, high-quality healthcare

Dependable and reliable team players
Positive attitude and strong communication skills
Ability to work in a fast-paced setting
Willingness to learn and support teammates
Ability to troubleshoot

What We Offer

~2 min read

✓Benefits Designed for You

✓401(k) with employer match

✓Tuition reimbursement

✓Student loan forgiveness eligibility

✓Employee Assistance Program (EAP)

✓Healthy Results Wellness Program with bi‑weekly incentives

✓AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.

✓High school diploma or equivalent required.

✓New hires and promotions after October 5th, 2025, will require graduation from a Medical Assistant program.Knowledge of OSHA, CLIA, and ADA required.

✓TB validated (to administer or read) or validation obtained within 6 months of hire may be required.

✓Knowledge of ICD-10 and CPT coding preferred.

✓Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.

✓Knowledge of standard laboratory and medical procedures.Knowledge of insurance plans and third-party payers.

✓Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.

✓Requires basic math and accurate data collection and entry skills.