Medical Assistant II - FMLA

IU Health is seeking an experienced Medical Assistant II to join our team in a unique administrative support role focused on FMLA and disability documentation management for Primary Care practices across the region.

This position is ideal for an experienced Medical Assistant who enjoys utilizing their clinical knowledge in an office-based environment. While this role does not involve direct patient care, candidates must possess a strong understanding of medical terminology, clinic operations, electronic medical records, and provider documentation.

Position Responsibilities

• Review patient medical records and clinical documentation.
• Compile and verify medications, diagnoses, surgical history, and other relevant clinical information.
• Complete FMLA, disability, and leave-of-absence paperwork.
• Prepare documentation for provider review and approval.
• Ensure accuracy and compliance with documentation requirements.
• Manage multiple forms and documentation standards from various employers and organizations.
• Collaborate with clinic teams and providers to obtain necessary information.
• Always maintain confidentiality and data integrity.

Qualifications

Required

• Medical Assistant II qualification requirements.
• Previous Medical Assistant experience in a clinical setting.
• Strong knowledge of medical terminology and electronic medical records.
• Excellent organizational and computer skills.
• Strong attention to detail and ability to manage a high-volume workload.

Preferred

• One or more years of Medical Assistant experience.
• Experience reviewing medical records and clinical documentation.
• Experience with disability, FMLA, or prior authorization paperwork.
• Primary care experience.

Ideal Candidate

We are looking for a detail-oriented Medical Assistant who:

• Understands clinic workflows and provider documentation.
• Enjoys administrative and analytical work.
• Thrives in an independent office environment.
• Can efficiently manage complex documentation processes.
• Values accuracy, organization, and quality.

Benefits

• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly incentives

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. 

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. Graduation from a Medical Assistant program required.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.