Operational Excellence Expert-System (HR)

Operational Excellence Expert-System

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our team in the role of Operational Excellence Expert-System. 

Summary

Champions program development for the System Human Resources team to accelerate the knowledge and skills application of lean principles, methods and tools in healthcare operations in support of the organization's talent strategy. Leads and provides training, facilitation, and development of strategic high impact process improvement initiatives, utilizing an organizational approach to standardize, spread, improve, and innovate. Provides comprehensive support to ensure on time completion of talent strategy initiatives in alignment with the organization's mission, vision, and strategic imperatives. Takes initiative to identify knowledge and skills gaps, and develops and delivers training to team members and leaders throughout the organization that is tailored to the position.

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree is required. Master's Degree is preferred.

• Requires 7-10+ years of relevant experience.

• Experience in Human Resources is Preferred

• 3 - 5+ years experience implementing improvement projects is required.

• 2 - 3+ years experience with complex matrix organizations is required.

• Process improvement experience required. 

• Change management experience required.

• Project management experience required. 

• Requires basic proficiency in MS Office.

Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Leadership - Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes. Seeks new ways to improve individual and team efforts for overall success, while promoting collaboration and teamwork.

Business Acumen - Exhibits working knowledge of the department and function and how it is structured. Structures work to align with the goals and operations of department and function.

Project Management - Develops solutions with sound methodologies, guidelines, and best practices; makes decisions and solves problems within project plan parameters. Identifies patterns and potential underlying issues. Chooses best alternative based on consideration of pros, cons, and weighing various tradeoffs.

Analysis - Thoroughly analyzes problems and opportunities, and their impact on the business. Takes into account all fact-based and stakeholder information in order to evaluate alternatives and make judgment-rich decisions. Probes symptoms to determine the underlying causes of problems and then integrates information from a variety of sources to arrive at optimal solutions.

Communication - Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information and works to proactively think through next steps and anticipate potential issues, requests, or business needs. Openly shares knowledge and expertise.

Cultural & Organizational Effectiveness - Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity. Consistently demonstrates respect for others. Appreciates diversity of thought and actively fosters an atmosphere of inclusion.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.