RCS Associate

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  - Retrieves records. 

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  - Reconciles records received against those expected, follows up with patient care areas to obtain missing records; identifies issues of charts not retrieved. 

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  - Preps records for scanning which includes sequencing, applying barcode labels to documents that have appropriate patient identification.

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  - Direct and batch scan to electronic medical record system.

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  - Performs document imaging indexing functions (Quality Control and Validation). 

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  - Analyzes medical records to assure all required documentation is complete; if not present, assigns deficiencies to the appropriate providers, and enters and tracks deficiencies in the hospital deficiency management system.

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  - Applies IU Health policies and procedures, state, and federal regulations which govern the release of protected health information, including behavioral health, drug/alcohol abuse records, adoption records, and records containing information about communicable diseases.

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  - Provides customer service for providers and patients who need patient health information for continuity of care and other purposes; telephone courtesy and customer service skills required in addition to knowledge of how to locate and print the requested patient information from the electronic record systems as well as historical legacy system(s).

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  - Accurately fulfills requests, limiting the information provided to that which is needed to meet the needs of the requester.

• Hospital or Revenue Cycle experience strongly preferred.

• Requires a high level of interpersonal and problem-solving skills.

• Requires effective written and verbal communication skills.

• Requires the ability to work within a team and maintain collaborative relationships.

• Requires the ability to take initiative to meet objectives.