Rehabilitation Clinical Support Associate

Status: Full-Time, 40 hours per week.

Schedule: Monday through Friday. No weekends or holidays.

Work Hours: 9:00 AM - 5:30 PM

Location: IU Health Methodist Hospital

Department: Wound Management

 

 

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality, and service standards in support of operational goals.

 

Attendance Expectations: Reliable attendance and punctuality are essential functions of this position. Team members are expected to consistently report to work as scheduled to support patient care, operational needs, and departmental staffing requirements.