Field Service Technician Level II

• →Independently perform start-up, commissioning, testing, troubleshooting, service, and repair
  of IEM equipment, including switchboards, control panels, and power products.
  • Install and modify electrical or mechanical components and subassemblies, which may
  include panelboard interiors, circuit breakers, bus bar, subpanels, control components,
  power cabling, and control wiring.
  • Attend project meetings and support coordination with contractors, clients, Project
  Managers, and internal IEM teams.
  • Analyze system failures, identify root causes, and determine appropriate corrective actions
  for moderately complex technical issues.
  • Troubleshoot electrical circuits, control wiring, and networking equipment.
  • Coordinate with Project Managers, manufacturing facilities, engineering, or other internal
  support teams to resolve product, commissioning, or customer-reported issues in the field.
  • Accurately document service activities, root cause analysis, corrective actions, parts usage,
  open items, and follow-up requirements.
  • Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians, as
  needed.
  • Perform other duties as assigned by management.

• Technical Knowledge: Demonstrates working knowledge of electrical, mechanical, and
  field service concepts, including equipment start-up, commissioning, installation, testing,
  troubleshooting, and repair.
• Safety and Compliance: Follows company, customer site, and industry safety
  requirements, including proper use of PPE, tools, equipment, and applicable safe work
  practices.
• Diagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues,
  analyze system failures, determine root cause, and support appropriate corrective actions.
• Attention to Detail: Accurately follows wiring diagrams, drawings, schematics, work
  instructions, checklists, and documentation requirements to support safe, high-quality work.
• Communication: Communicates clearly and professionally with customers, contractors,
  Field Service Leads, Project Managers, internal teams, and management regarding project
  status, technical issues, and follow-up needs.
• Teamwork and Collaboration: Works effectively with other technicians, Field Service
  Leads, project teams, manufacturing teams, and internal support groups to complete
  assigned work and resolve field issues.
• Customer Focus: Maintains professionalism while working at customer sites and serves as
  a reliable field contact by being responsive, respectful, and solution-oriented.
• Independence and Accountability: Performs assigned field service work with minimal
  supervision, manages responsibilities appropriately, and escalates issues when additional
  support or approval is needed.
• Organization and Documentation: Manages assigned tasks, tools, parts, service
  documentation, corrective actions, and follow-up items accurately and timely.
• Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-thejob
  training to Level I technicians as needed.
• Quality of Work: Completes work accurately, safely, and in accordance with IEM
  standards, customer requirements, and project expectations.

• Associate degree, vocational training, military experience, or equivalent experience in power
  distribution systems, including switchgear, UPS systems, generators, PDUs, or related
  equipment commissioning activities preferred.
• 1+ years of experience supporting switchgear start-up and commissioning required.
• Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing,
  construction, commissioning, or field service experience preferred.
• Working knowledge of electrical, mechanical, and power distribution systems required.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and
  technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem-solving, and troubleshooting skills required.
• Good verbal and written communication skills, including the ability to provide clear updates
  to customers, contractors, Project Managers, and internal teams.
• Ability to work independently with minimal supervision and escalate issues appropriately
  when additional support is needed.
• Strong organizational skills with the ability to accurately document service activities,
  corrective actions, parts usage, and follow-up items.
• Ability to assist with training, mentoring, or shadowing Level I technicians as needed.

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