VP of Operations - Everest

Everest is reshaping how elite executive assistance is delivered to founders, entrepreneurs, executives, and high-net-worth individuals. Our clients expect exceptional service: proactive, strategic, discreet, and seamless. We operate with the adaptability of a high-performing technology organization: iterating quickly, learning from feedback, and improving our systems at speed. We’re collaborative, supportive, and focused on sustainable excellence.

Everest has grown 10x through founder-led sales and consultative client relationships. Now we need an operator who can make what we have work and scale it. You will own performance and execution. This is not a "build everything from scratch" role, it's a "make existing systems drive consistent results through growth" role. If you love coaching teams to raise their game and running a disciplined operating rhythm, this is a great role for you.

• Own end-to-end delivery experience: ensure consistency with Everest's SOPs across all clients.

• Enforce and continuously improve existing SOPs.

• Establish service owner accountability and measurable outcomes.

• Partner with the Executive Service lead to drive service quality improvements.

• Partner with the Product lead to translate frontline learnings into service design, tooling and playbooks.

• Design and run the company's operating rhythm: weekly ops reviews, project check-ins, commitment tracking, and decision forums.

• Translate company goals into quarterly and monthly plans with clear owners, timelines, and definitions of done.

• Hold the team accountable to commitments.

• Refine and maintain a focused company scorecard covering revenue, pipeline, client health, delivery quality, and operational throughput.

• Partner with Ops & Data lead to ensure data is accurate, visible, and used in decision-making.

• Run regular performance reviews that drive course corrections and continuous improvement.

• Implement simple decision frameworks and escalation rules so the team brings solutions, not just problems.

• Coach functional leads (ops & analytics, executive services, people ops, recruiting) to manage to metrics and raise their operational maturity.

• Partner with People Ops and Recruiting on capacity planning, role design, and performance management (you do not own HR, but you are a key stakeholder).

• 7–10 years in operations leadership roles in tech-enabled services, boutique agencies, or similar services businesses at $1–10M ARR.

• Has inherited existing SOPs, tools, and data and successfully turned them into a living operating system (cadence, dashboards, accountability).

• Proven track record owning and improving performance metrics: service quality, on-time delivery, revenue margin, client retention.

• Direct experience managing and coaching functional leads across service delivery, operations, and analytics.

• Company scorecard live and reviewed weekly; data drives decisions and course corrections.

• Operating cadence installed: weekly ops reviews, project boards, commitment tracking, clear escalation paths.

• Service quality more consistent; existing SOPs actively managed and adopted.

• Team bringing options plus recommendations instead of problems to leadership.