Business Analytics Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Business Analytics Specialist for messaging, you will play a central role in impacting commercial and influencing decisions across Infobip’s business analytics. You will work at the intersection of analytics, pricing, connectivity, product, and go-to-market teams, helping optimize gross profit, improve pricing strategies, and support the growth of global messaging initiatives. The role combines hands-on analytical work with cross-functional coordination, business advisory responsibilities, and ownership of high-impact projects. You will collaborate closely with teams across Go to market, Connectivity, Billing, Product, Development, Legal, and Operations to ensure scalable and commercially sustainable messaging growth.

What You’ll Do

• Lead and coordinate global messaging analytics and pricing initiatives, with ownership of high-impact business and operational projects
• Analyze pricing, routing, margin, and gross profit performance to identify optimization opportunities and support commercial decision-making
• Maintain and continuously improve messaging connectivity terms, pricing, and coverage data across global and regional markets
• Collaborate with Sales, Product Success, and other Go to market teams by providing analytics, pricing recommendations, anomaly detection, and customer insights
• Support development and rollout of new pricing models, billing logic, differentiated pricing, and commercial frameworks for messaging products and carrier partnerships
• Coordinate cross-functional projects involving Billing, Product, Development, Connectivity, Legal, and Data Intelligence teams
• Monitor industry trends, operator strategies, and market developments to proactively identify business risks and growth opportunities

• Experience in business analytics, pricing, commercial operations, telecommunications, CPaaS, or a related domain
• Preferably 3 years of experience in the same or similar roles
• Advanced Excel skills and experience working with complex datasets, pricing models, and operational reporting
• Experience using Power BI or similar data visualization and reporting tools
• Experience using AI tools to improve productivity, automate workflows, support analytics, or generate business insights
• Proactive mindset with a willingness to take initiative, contribute new ideas, and actively identify opportunities for improvement rather than waiting only for assigned tasks
• Ability to work with large datasets, margin analysis, and business reporting
• Experience collaborating across multiple business functions and coordinating complex projects with diverse stakeholders
• Strong analytical thinking and ability to identify business risks, anomalies, and optimization opportunities
• Comfortable working in fast-changing environments with multiple ongoing initiatives and shifting priorities
• Strong communication skills, with the ability to explain analytical findings and commercial recommendations clearly to technical and non-technical stakeholders
• Fluent in English, both spoken and written

• Experience working with messaging products, mobile operators, or carrier partnerships
• Exposure to pricing strategy, billing systems, or commercial framework development
• Understanding of telecommunications industry concepts such as routing, delivery rates, network identifiers, or capability checks

Read more about our hiring process.