Customer Success Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

The Customer Success Executive is an individual contributor role in regional structure, with a direct reporting line towards Customer Success Chapter Lead and indirect reporting line to Squad Team Lead where/if applicable. The Customer Success Executive is focused on Enterprise and Digital Native SaaS customers (Segments A, Ar, B). This role requires expertise in mid to large-scale SaaS at both business and operational level, with an advanced technical understanding of SaaS solutions. The role is technically savvy with a strong drive-in achieving business results.

The Customer Success Executive is fostering healthy working relationships across Squads. The purpose of this role is to be a trusted advisor to customers and ensure success through adoption, retention and growth. While partnering with Squad members and other internal cross-functional teams, Customer Success Executive must understand customer goals, key performance metrics, and exceed those goals throughout customer life cycle. Conducting administration tasks related to technical projects, setup and maintenance come with it. The top priority for this role is to develop positive customer experience while sustaining business growth and profitability by maximizing value.

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