Customer Success/ Sales Associate

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates?

If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Associate in Toronto, Canada.

You’ll have the opportunity to learn from experienced professionals, develop your skills, work with global customers, and follow a clear career path toward future growth in sales and business development. This is a great first step toward a long-term career, with opportunities for continuous development and progression.

• →Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.
• →Building strong relationships and generating new business opportunities for the Infobip sales team.
• →Educating the customer base on the nuances of the product to unlock value.
• →Finding ways to increase user adoption/activation.
• →Actively suggesting how to improve UX on Self Service.
• →Retaining current customers and analyzing their consumption.
• →Having an excellent overview of business, competition, and latest industry trends.
• →Engaging and collaborating with different teams to optimize Self-service workflow.
• →Creating flows and resolving frictions in Self-service by working closely with Product team.

• Minimum 1 year proven experience in similar roles.
• Strong communication and interpersonal skills.
• Strong analytical and organizational skills, with a systematic approach to problems.
• Strong presentation and demo skills - able to articulate technical solutions and ROI to both technical and non-technical stakeholders.
• A proficient user of Excel.
• Highly fluent in English, both spoken and written.
• Ideally proficiency in any additional languages, like French or Spanish.
• Strong networking & relationship building skills.
• Interest in working with multi-divisional, multi-geographical customers.
• Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities.
• You are familiar with AI tools.

Read more about our hiring process.