Junior Solution Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

• Have a strong knowledge of all technical aspects of Infobip’s products and solutions.

• Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.

• Integrate Infobip Products into our clients’ systems (custom-scripted API, SFTP and other solutions over CPaaS, SaaS services).

• Can identify new and innovative use cases for Infobip’s products and solutions.

• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.

• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.

• Conduct demos, POCs and solution integration enablement sessions for customers and document with meeting minutes summaries.

• Ensure the highest degree of customer satisfaction during the implementation of the project.

• Collect the technical requirements and design technical solutions and service integration plans.

• Deliver detailed and accurate technical documentation.

• Handle the technical and security questionnaires.

• Ensuring that all the projects are delivered on time, within scope and budget.
   

The engineer on this level focuses on learning Infobip’s products and solutions as well as the business processes. Having an intermediate level understanding on project management, s/he successfully performs project related tasks, consults with the senior engineers, Solution Architects and Solution Managers on the assigned projects.

• Experience in technical implementation, solution delivery, technical consulting, or similar roles.

• Degree in engineering, IT, systems, computer science, business administration, or a related field.

• Advanced English proficiency (written and spoken) — required for both client engagement and day-to-day collaboration with internal teams across the region.

• Basic knowledge of AI concepts and tools, including prompt engineering, LLMs (Large Language Models), and MCP (Model Context Protocol).

• Strong communication and presentation skills — able to communicate assertively with both technical and non-technical audiences, and to confidently lead training sessions, workshops, and client consultations.

• Ability to engage in presales conversations — understanding client needs and connecting business requirements to technical solutions.

• Ability to read and work with technical documentation and understand integration concepts at a functional level.

• Problem-solving mindset — proactive, resilient, and comfortable finding solutions in complex or ambiguous situations.

• Knowledge of business process modeling and customer journey design, with the ability to create clear and intuitive process flows and documentation that can be easily understood by both technical and business stakeholders. Experience with tools such as Miro, Figma, or similar is preferred.

• Experience working with technical projects end-to-end, from kickoff through go-live.

• Basic understanding of conversational design and chatbot logic, including how chatbot solutions are structured and implemented in customer-facing environments.

• Familiarity with CPaaS platforms or communication technologies such as SMS, chatbots, contact centers, or omnichannel solutions.

• Spanish proficiency.

Read more about our hiring process.