Mid Market Customer Growth Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Mid-Market Customer Growth Executive, you will play a key role in driving customer satisfaction, retention, and business growth across a portfolio of assigned clients. You will build trusted client relationships, support account performance, and collaborate across teams to deliver strong customer outcomes. Working closely with internal stakeholders, you will ensure clients receive the right support, product adoption guidance, and operational setup needed to grow successfully with Infobip. This role is ideal for someone who enjoys working with customers, analyzing business performance, and coordinating across functions in a fast-paced, global technology environment.

• →Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support
• →Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross-sell opportunities, and net revenue retention
• →Coordinate cross-functional teams including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs
• →Support customer onboarding and account setup activities including sender registration, route management, content filtering setup, and account maintenance
• →Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and react quickly to changing business needs
• →Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self-service models
• →Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems

• Quarterly GP targets achieved
• Growth of existing accounts through Upsell and Xsell
• Retention of existing accounts measured in percentages
• Strategic account planning and proactive execution
• Building and maintaining executive relationships

Performance pays. Employees who meet their targets earn, on average, an additional 30% on top of their base salary, with further earning potential for exceeding targets.

• Minimum 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles
• Strong communication and relationship-building skills with a customer-oriented mindset
• Ability to coordinate multiple stakeholders and manage priorities in a fast-paced environment
• Analytical mindset with an interest in business performance metrics and customer growth
• Comfortable working with data and internal tools to monitor account performance and customer activity
• Proactive, organized, and eager to learn about products, markets, and customer business models
• Fluent in English, both spoken and written

• Familiarity with CRM tools such as Salesforce or data analysis platforms
• Experience working in SaaS, CPaaS, or telecommunications industry environments
• Experience collaborating with cross-functional operational and technical teams

Read more about our hiring process.