Partnership Development manager

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Purpose

• Partnership Development Manager is an individual contributor role in regional structure with direct reporting line towards Head of Partnerships/PDM Team Leader. The main focus of this role is to contribute to the growth of the region by optimal development and management of partnership programs with the goal of increase revenue generated by existing Partners.
• The main objective for this role is to act as a liaison between Infobip and its Partners by building, maintaining and managing long-term relationships with current Partners in order to extend the reach of their relationship and collaboration with Infobip.
• Partnership Development Manager will work with existing Partners to develop go-to-market strategies, establish and track business goals represented in number of new clients (revenue & gross profit) generated for Infobip through those partnerships.
• They are in close communication with the Global Strategic Partnerships team, Presales&PO, Products and Marketing teams to create a value proposition for our customers and partners while acting as a Project Lead internally at all times.

Job Description

• Develops local relationship with Partners and facilitates other internal teams to do so when needed.
• Forecast business growth, track and analyze existing relationships with our Partners as well as identify further areas of opportunity for growth.
• Establishes productive, professional relationships with key personnel in assigned partner accounts.
• Meets assigned targets for growth in revenue/gross profit through existing Partnerships in their portfolio.
• Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets and critical milestones associate with productive partner relationship
• Manages potential partner conflict with other Infobip sales channels by fostering excellent communication internally and externally, and through strict adherence to partner rules and engagement.
• Aligns cross-functional teams in order to ensure partners implementations are on track and successfully delivered
• Ensures Partner certification program is executed as per standards
• Organizes and coordinates joint planning sessions and processes with the Partner
• Creates and manages a recurring partner communication strategy, including quarterly business reviews and potential new opportunities and feature updates
• Ensures partner compliance with partner agreements
• Drives adoption of company programs among assigned Partners.
• Partner relationship management (in Sales force) – all data related to Partnerships is accurately inserted in CRM system
• Organizes Partnership related events and drives similar initiatives/activities related to improvement of Infobip’s relationship with the partners.
• Enables acquisition of new customers through management of Partnerships and collaboration with Infobip’s Sales representatives on all relevant markets where our Partner operates.
• Develops high value relationships at the Executive level with customers and partners
• Builds a structured approach to partner business development and also for relationship management
• Demonstrates market expertise and a deep understanding of customer’s organization to drive customer decisions toward company’s solutions and products
• Assists in brand/market awareness and opportunity development by delivering subject matter expertise and thought leadership to the market via forums, conferences, panels and PR activities
• Ensures a seamless transition of customer responsibility to the CSMs following a successful implementation.
• Provides inputs to the PO and Marketing teams about the vertical they are covering, organizes and defines use cases; scales the new processes and approach towards vertical to sales teams in the assigned region or on a global level.

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