Sales BackOffice Associate

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

The Sales Back Office Associate supports the efficient functioning of our company's backend operations by assisting with administrative tasks and operational processes. This involves working closely with senior team members to ensure smooth account activation, product setup, and ongoing support for our customers.

SuperUser Support:

• Assist in the activation of accounts and products, following established procedures.

• Aid in setting up email domains, ordering numbers, and other activities to support account 

• activation.

• Assist in configuring free trial and test senders for accounts.

• Support the creation and management of user accounts, under supervision.

• Assist with setup and maintenance of billing addresses.

• Learn to implement Automatic Price features on the account level.

• Support price changes and route updates for accounts.

• Advanced English Level is a must (B2 and above will be considered)

• High school diploma or equivalent qualification required; bachelor's degree preferred.

• Some experience in administrative, operational or sales support roles.

• Basic understanding of business operations and customer service principles.

• Familiarity with software applications such as Salesforce and Microsoft Office suite.

• Strong attention to detail and organizational skills.

• Excellent communication skills and a willingness to learn and adapt.

Read more about our hiring process.