Work at Home Call Center Representative (North Carolina Only)

InfoCision is a family-owned company that has been leading the way in contact center operations on behalf of global brands and mission-driven nonprofits for 40 years. We're looking for our next class of fully remote team members to help support our clients. Experience is welcomed, but not required. If you are customer-oriented, ready to learn and excited to grow your career, we want to meet you!

InfoCision benefits include health and dental insurance, 401K and opportunities for bonus and career advancement. You'll choose your schedule (day, evening or late night) to Work Happy, Live Happy. You'll be supported with full, paid training and a team who is here to help you succeed. Many of our trainers, supervisors and leaders began their careers as contact center agents and we love to promote from within!

• A great attitude and willingness to learn
• Customer-focus and attention to detail
• Ability to multitask while speaking with customers and comfort navigating multiple computer applications during your day
• A quiet home working environment with hardwired, high-speed internet and a Windows 10 or newer PC (8GB RAM+).
• The right tech: 2 monitors, webcam, USB wired headset, wired mouse

• How to handle inbound and outbound phone calls, focusing on providing a great customer/donor experience.
• Follow client-specific call flows and procedures and accurately document interactions
• How you'll receive coaching to grow your career