IT Support Specialist (USA Maryland) m/f/d 100%

• Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems

• Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland)

• Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland)

• Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland)

• Support testing, implementation, training, and documentation for customizations, releases, and new features

• Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners

• Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams

• Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter

• Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter

• Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page

• A degree in business informatics, computer science, or a comparable qualification, with experience working at the intersection of IT and business units 3–6 years of experience in IT support, help desk, or a comparable role

• Practical experience with Microsoft Dynamics 365 Business Central, preferably in the operation, support, or further development of an ERP system Experience supporting end users in a business environment

• Ability to collaborate across functions, including with a central IT team across time zones strong troubleshooting skills across hardware, software, and network issues

• Ability to prioritize work tasks and handle multiple assignments with a sense of urgency

• Strong written and verbal communication skills, including when communicating with non-IT users

• Microsoft Dynamics 365 Business Central

• Basic knowledge of Windows client support, Microsoft 365, and troubleshooting printers and peripheral devices

• Experience with Azure integrations, Power BI, or the Microsoft Power Platform is a plus

• Strong customer service orientation with a user-focused mindset

• Ability to work independently on-site while collaborating with international teams

• Excellent English skills are required for collaboration with U.S. departments and the international IT team; German is a plus

You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.

If we have sparked your interest, we look forward to receiving your complete application documents. Please note that incomplete application documents cannot be considered in the process.

INFORS HT
Jennifer Ramde

HR Administrative Specialist