Infosys20d ago

IT Support Specialist with Finnish & Estonian – Hybrid

Czechia·Brnomid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Job Description: IT User Support Specialist with Finnish & Estonian - HybridAbout UsInfosys is a global leader in next-generation digital services and consulting.

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Be a first point of contact for incidents and service requests logged by the end users
→Receiving, logging and managing tickets received via phone (around 40 calls per day) and emails
→1st line support – remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
→Prioritize requests and incidents based on impact and urgency by selecting severity level
→Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
→To maintain a high degree of customer service for all support queries and adhere to all service management principles
→Creating and updating support documentation and knowledge base articles to assist other support staff and end users

Requirements

~1 min read

Excellent written and verbal communication skills in Finnish & Estonian
Strong active listening skills and ability to work independently
A big advantage will be prior IT support experience related to password reset, software installation and general user management
Basic understanding of computers, network, software, Mobile devices and cloud based technologies
Ownership, responsibility and critical thinking