SCCM Support Engineer

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

⦁ Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
⦁ Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
⦁ Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
⦁ Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
⦁ Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
⦁ Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
⦁ Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
⦁ Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
⦁ Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
⦁ Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team:

⦁ A collaborative spirit and excellent communication skills.
⦁ Ability to handle complex incidents and implement resolutions
⦁ A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
⦁ Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
⦁ The ability to work with cross-functional teams

• Experience in OS imaging and SCCM/Intune.
• Create and manage OS images using MDT and SCCM.
• Develop and customize task sequences for OS deployment.
• Troubleshoot issues related to OS imaging and deployment.
• Manage user devices in SCCM/Intune environments.
• Implement Windows Autopilot for modern device management.
• Monitor system performance and health.
• Generate reports on deployment success and system health.
• Analyze data to recommend infrastructure enhancements Establish and maintain detailed documentation of SCCM configurations and processes.
• Provide support for complex end-user computing solutions.
• Develop and deploy scripts for automation and configuration tasks. • Knowledge of security best practices for endpoint management.
• Microsoft certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.