Operations Manager

The Operations Manager is responsible for overseeing the daily operations and maintenance activities of water and wastewater plants. PRIMARY RESPONSIBILITIES Leads his/her team of operators in all aspects of people management including:  hiring, orientation/on-boarding, performance management, salary changes, promotions, training and development, transfers and terminations.  Monitors and reviews staff work and coaches appropriate improvement. Ensures that all SOPs are followed and DOT, OSHA and other requirements are met. Communicates with account managers on a weekly basis regarding ongoing operations. Conducts site visits and communicates with maintenance group about maintenance, repairs, etc. Manages maintenance of all trucks and equipment, including capital budgeting.  Creates and manages operational budget.  Creates monthly operations reports. Assesses operational performance and implements continuous improvements. Other duties as assigned. EDUCATION, EXPERIENCE AND SKILLS Education/Experience:  BA/BS in related field and 5-7 years water/wastewater experience.  Two years previous supervisory experience required. Licenses/Certifications:  Valid Driver’s License (CDL preferred). Water/Wastewater Operator’s License specific to state and site specific requirements.  Other licenses may vary according to specific site and assignments. Technical:  Advanced proficiency with Microsoft Office applications & internet.  Ability to work with basic office equipment & phone systems.  Working knowledge of OSHA requirements, DOT regulations & Utility SOPs.  Proficiency completing all regulatory documentation, reports and correspondence. Communication:  Communicates clearly & professionally.  Contributes to a positive internal & external customer experience.  Maintains composure in challenging situations.  Collaborates with others.  Asks for constructive feedback.  Promotes a culture of diversity, respect & accountability.  Challenges other through productive discussion. Problem Solving & Quality:  Pays attention to detail.  Identifies & solves complex issues.  Thinks “big picture” when assessing problems/opportunities.  Develops innovative & creative solutions. Managing For Results:  Follows all company policies & SOPs.  Delegates, prioritizes & manages the work of others.  Balances competing priorities, scheduling issues & deadlines.  Delivers effective feedback.  Manages cost, quality & expedience. Leadership & Initiative:  Motivates & empowers others.  Acts in accordance with company vision, mission & values.  Takes accountability for own performance.  Willing to take on additional assignments.  Seeks out opportunities for leadership & development.  Trains, coaches & mentors others.  Champions change. PHYSICAL DEMANDS Must be able to:  frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.