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FIFA (W2) CSR - 1700

United States·Fort Lauderdalesenior

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Quick Summary

Key Responsibilities

This is a contracted virtual customer support job taking incoming calls, working from home using your own computer equipment that meets our technical requirements.

Requirements Summary

This is a contracted virtual customer support job taking incoming calls, working from home using your own computer

Technical Tools

Other

We're HIRING Customer Service Reps. who can provide WORLD CLASS Customer Service.

Compensation: Training $17.00/hr Production $17/hr.

Each CSR will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.

Must also be able to establish a designated work space, free from noise and distractions, to handle incoming phone calls.

Reps. will be responsible for answering incoming calls from clients. Training will be provided on client information and systems used. (Eligible for training pay!)

Responsibilities

~2 min read

Minimum PC Requirements

CPU Speed	→Dual Core 1.2 GHz or better →Intel Core i3 or AMD Ryzen 3 or better
Hard Drive	→40 GB or more of available space →100 GB or more of total space
Memory	→4 GB of RAM minimum →8 GB or RAM or better is preferable
Operating System	→Windows 10 Professional (No Macs or Chromebooks) →Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro →Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Monitor*

→1280 x 1024 (SXGA) screen resolution
→1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

→JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
→JPL USB 2.0 universal bottom lead with volume and mute function
→OR

→High grade USB noise cancelling headphone available on Amazon or any other retailer

Camera

→Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.

*Dual monitors required on client program

Minimum Software Requirements

Google Chrome**

→Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Requirements

~1 min read

Standard Connection / Speed	Hard-wired connection (no wireless) Minimum 25 Mpbs download / Minimum 6 Mpbs upload Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold	120 milliseconds (ms)