Analyst, Point of Sale

The Analyst, Point of Sale is responsible for Level 3 support and day-to-day execution of the Point-of-Sale platform, ensuring the stability, integrity, and efficient operation of the system (and overall infrastructure), which ensures elevated levels of systems availability and customer satisfaction. This is achieved by monitoring, maintaining, supporting, and optimizing all Point of Sale and associated software and hardware and executing the intake and execution of Point-of-Sale content requests (menu items, coupons/discounts, images/videos, digital display layouts, etc.). They will build, manage, and continually execute processes from initial requirements gathering through post launch support (including build & testing and successful launch). This position will establish close business relationships with corporate and franchise teams through regular communication and business reporting. They will also be key to managing vendor relationships relative to all aspects of the POS System (including payments). They will apply proven communication analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.  

Minimum: High School or GED

EXPERIENCE QUALIFICATION 

Minimum: 3+ yrs experience in POS implementation, design, development, and implementation related to point of sale, payment, and associated technologies 0+ years of experience in project management or IT staff management experience

REQUIRED KNOWLEDGE, SKILLS, or ABILITIES 

• Proven ability to collaborate with multiple levels within the organization including executives, business owners and vendors, on complex technology initiatives, which bear tangible results

• PMP (Project Management Professional) certification a plus 

• Working knowledge and existing relationships with restaurant industry leading technology vendors

• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements

• Must be a clear and concise communicator

• Must have the ability to clearly communicate to all levels of the organization in written, verbal & telephone forms of communication

• Must have good problem-solving skills in a fast-paced environment

• Ability to establish and maintain harmonious working relationships with others 

• Exceptional organization, communication skills, and keen attention to detail. 

• Ability to meet deadlines and make sound decisions based on data and stakeholder feedback

• Ability to work cross functionally within an organization

• Intermediate level skills using JIRA and Confluence 

• Intermediate level skills with the Microsoft Office Outlook, PowerPoint & Word 

• Expert level skills with the Microsoft Office Excel 

• Intermediate understanding of point of sale, payments, and associated technologies (including the understanding of how hardware & software interface to build complex systems) 

• Analyze problems and escalate issues in a timely manner for quick resolution

• Intermediate Presentation Skills 

• Team focused 

• Enthusiastic about working with people