Senior Manager, Product Design

Atlanta Support Centersenior

OtherProduct Design

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Quick Summary

Requirements Summary

4 yr degree 10+ years of experience in product design, UX design, interaction design, service design, or a related field,

Technical Tools

OtherProduct Design

The Senior Manager, Product Design will lead product and UX design across a distinctive portfolio of guest-facing, restaurant-facing, and enterprise experiences for Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In.

We are looking for a versatile design leader to lead an assigned portfolio and a distributed team of Product and UX Designers within the broader UX Design & Research organization. The team supports experiences across app, web, kiosk, and internal tools for customers, franchisees, restaurant team members, and brands.

This is a player-coach role combining people leadership, portfolio direction, and selective hands-on design involvement. You will help teams frame the right problems, make informed decisions, raise design quality, and deliver coherent, accessible experiences across connected products and platforms.

You will partner closely with Product, Research, Engineering, Analytics, Operations, Brand, and enabling functions. You will also help the team evolve its practices, make thoughtful use of AI, and connect design decisions to customer, operational, product, and business outcomes.

Responsibilities

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Requirements

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Minimum: 4 yr degree

10+ years of experience in product design, UX design, interaction design, service design, or a related field, including at least 3 years leading people and complex digital product or experience programs.

Experience leading design across multiple product areas or value streams in a matrixed product and technology organization.

Demonstrated success developing designers, influencing cross-functional leaders, and balancing customer needs, business goals, delivery realities, and design quality.

A strong portfolio or body of work showing product and UX design leadership, current craft judgment, evidence-informed decision-making, and thoughtful application of AI within design work or product experiences.

People and talent leadership, including coaching, performance management, development planning, and succession support.

Product and portfolio thinking, with the judgment to prioritize, make trade-offs, and connect design direction to measurable outcomes.

Deep product and UX design expertise across interaction, information architecture, prototyping, design systems, accessibility, and design-to-development collaboration.

Strong research and analytics literacy and the ability to distinguish evidence from assumptions requiring further investigation.

Clear communication, facilitation, negotiation, and executive influence across technical, operational, brand, and business audiences.

Practical fluency with generative and agentic AI concepts relevant to design, including appropriate use cases, output evaluation, limitations, risk, and human oversight.

Working fluency with modern design, collaboration, planning, delivery, analytics, and AI-enabled productivity tools.

Nice to Have

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Experience in restaurant, retail, franchise, hospitality, or other multi-brand and omnichannel environments.

Experience with guest-facing digital products, kiosks, internal or enterprise tools, and operational workflows.

Experience managing contractors, agencies, vendors, estimates, or budget inputs in a large enterprise.

Why this role matters

This leader will help a talented design team work with greater clarity, quality, and influence across a diverse portfolio while evolving how Design creates value through evidence, accessibility, strong partnership, and responsible AI.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.