New
$18 – $21 per hour

L1 Support Engineer - Spanish Bilingual

United StatesUnited StatesRemotefull-timemid
Customer SupportSupport Engineer
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Quick Summary

Key Responsibilities

Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff,

Technical Tools
Customer SupportSupport Engineer

Responsibilities

~1 min read
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    Strong technical, troubleshooting, and analytical skills

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    Proven ability to function in a self-directed environment

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    Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success

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    Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change

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    Ability to handle clients professionally during all interactions

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    Strong written and verbal communication skills

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    Sense of humor. Like a really funny one.

  • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

    • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

    • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

    • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

    • Comprehensive wellness programs and mental health support

    • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

    • The technology and tools you need to do your best work

    • Motivosity employee recognition program

    • A culture rooted in inclusivity, support, and meaningful connection

    We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

    Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

    All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

    Any attempt to misrepresent personal or professional information will result in disqualification.

    Location & Eligibility

    Where is the job
    United States
    Remote within one country
    Who can apply
    US

    About this job

    Pay per year
    ≈ $37,440–$43,680 a year
    64% below the $112,200 median for Support Engineer jobs on Jobera (134 salaries).
    Who can apply
    United States
    Posted
    1 day ago
    Employer
    has 64 open jobs on Jobera in 7 countries.

    Listing Details

    Posted
    October 28, 2026
    First seen
    October 28, 2026
    Last seen
    October 29, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    77%
    Scored at
    October 29, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    L1 Support Engineer - Spanish Bilingual$18 – $21 per hour