Claims Adjuster I, Property

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

We are looking for an Claims Adjuster I, Property to join our growing team in the West!

As a Claims Adjuster I, Property, you will be the first point of contact in assisting customers through their property losses. You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion. We are looking for highly motivated individuals with strong organizational skills, a positive attitude, and the ability to pivot when required.

• Vancouver, BC (200 Granville St)
• Victoria, BC (246-2401C Millstream)
• Calgary, AB (6 Ave SW)
• Edmonton, AB (10830 Jasper Ave)
• Winnipeg, MB (220 Portage Ave)

Schedule: Must be flexible to work 35 hours per week, Monday to Friday, during business hours: 8:00 a.m. – 6:00pm ABT and on statutory holidays.

Work Model: This role requires full-time in-office work for the first 6 months to support training and initial role performance, after which the position will transition to a hybrid arrangement with a minimum of two days per week in the office.

This role will give you a chance to:                                                  

• Open new claims and help respond to inquiries from customers via a phone queue.
• Assign new claims to appropriate property claims representatives.
• Provide excellent customer service to external and internal customers, and answer queries relating to the property claims process.
• Handle a pending of entry level inside property claims - which includes analyzing information, interpreting insurance policy wordings, determining coverage, assessing damage, and ensuring prompt/equitable settlements are in-line with policies, procedures and standards of our organization.
• Develop an action plan for conducting investigations by determining necessary information required to clarify and justify a claim.
• Keep clear and concise notes in the system to ensure work is transferrable to colleagues.

What you bring to the table:    

• 1 year of customer service or administrative experience
• Adaptable and agile in a rapidly evolving business setting
• Demonstrated passion for customer service with strong written and verbal communication skills
• Self-motivated and capable of working in a fast-paced environment
• A forward thinker with the ability to foster new ideas
• Superior organizational skills and results-driven
• Demonstrated negotiation and conflict management skills
• Strong computer and data entry skills
• Strong time management skills.
• Excellent written and verbal communication skills.
• No Canadian work experience required however must be eligible to work in Canada.

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We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.