Claims Representative II - Accident Benefits Special Handling Unit (SHU)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

We’re looking for a Claims Representative II - Accident Benefits Special Handling Unit (SHU), to join our growing team!

What you'll do here: 

• Coordinate investigations into potential fraud, misrepresentation, and/or exaggeration within Accident Benefit Claims 

• Collect evidence and analyze information to determine liability and coverage, including statements, independent medical examinations, customer medical documents and employment documents, claims documents, witness testimony, police reports, and all other information required to clarify and/or justify a claim 

• Identify fraud indicators and effectively coordinate investigative, medical, and legal resources to validate indicators and make decisions on liability and coverage 

• Communicate in a timely and respectful manner with customers, claimants and lawyers when making decisions on coverage, reporting findings, and settling claims 

• Pursuing fair and equitable resolutions to customer disputes, complaints and escalations 

• Participate and/or lead project work, by working with members of the Investigative Services and Claims departments to deliver on project goals 

• Ensure all claims and investigations are clearly documented and meet all legislative requirements 

 
What you bring to the table: 

• University degree or any combination of training and experience deemed relevant for the role 

• A minimum of 1 years of experience as Adjuster Accident Benefits claims or equivalent investigations experience

• Can handle or oversee moderate to complex investigations

• Can communicate and negotiate effectively

• Excellent customer service skills

• Excellent written and verbal communication skills

• Strong analytical and decision-making skills

• Excellent time management skills

• Keen eye for detail 

• Comfortability providing coaching and training

• Knowledge of the provincial legislation governing auto insurance

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.