IT User Support II

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

We are looking for a IT User Support II to join our team for a 6 months contract

• →Provide exceptional customer service that meets the evaluation criteria of our quality assurance program.
• →Meet the key performance indicator targets associated with the role.
• →Act as the first point of contact—by phone or chat—for the user community (Intact employees) regarding any incidents, issues, or questions related to IT systems.
• →Respond to calls and chat requests during various scheduled time periods, resolve issues, or redirect them to the appropriate teams.
• →Document activities and interactions in the ticketing system.
• →Escalate incidents appropriately, in accordance with established procedures.
• →Manage user identities—including email, LAN, and centralized systems—securely.
• →Contribute to the knowledge base used to resolve the various incidents encountered by users.

• A degree or diploma in computer science, or an equivalent combination of education and experience.
• A minimum of 2 years of experience in an IT user support role
• Advanced knowledge of Unix, Oracle, and Windows environments.
• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country. 
• No Canadian work experience required however must be eligible to work in Canada 

#LI-Hybrid 

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.