Senior Product Designer - Enterprise AI

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

We’re looking for a Senior Product Designer to join our product and design team!

As a Senior Product Designer, you play a mission-critical role in conceiving and evolving our digital ecosystem. You’ll be part of the Enterprise AI team, that’s responsible for designing responsible human-AI experiences, for the Claims portfolio. You will help define opportunities, influence product strategy, and design end-to-end human-AI experiences that integrate AI capabilities into products, workflows, and business processes.

What you’ll do here:

• Leverage user insights, business objectives, operational realities, and data to design human-centered AI experiences that drive meaningful, measurable outcomes.
• Lead discovery initiatives to identify opportunities, frame problems, validate assumptions, and align stakeholders before solution development begins.
• Design intuitive, effective, and visually compelling experiences that support user needs and business objectives.
• Contribute to strategic planning and roadmap definition alongside the product and multidisciplinary agile teams.
• Present work to a variety of audiences, including executives and stakeholders.
• Partner with a multi-disciplinary team (product managers, data scientists, engineers, operations) to deliver end-to-end solutions from conception until launch, and iteration.
• Leverage and interpret Design System libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community.
• Drive alignment across business, product, and technology stakeholders through facilitation, storytelling, and evidence-based recommendations.
• Give and solicit feedback from other designers and collaborators in order to continually raise our bar for quality. Support team growth by providing guidance, coaching, and mentorship.
• Contribute to the broader design community. Elevate the team’s AI design practices, methodologies, and processes, while being an advocate for user-centered, data-driven design.

What you bring to the table:

• 5+ years of experience designing and delivering digital products with a demonstrated track record of business and user impact.
• Capacity to understand business needs and translate them into design requirements.
• Experience solving complex problems and leading design initiatives. Experience delivering end-to-end (from brief to launch) digital solutions within a cross-functional team environment, using an iterative approach, that leverages quantitative and qualitative measurement.
• Ability to navigate ambiguity, frame problems, and contribute to multiple initiatives concurrently.
• Expertise in usability and user-centered design practices, with visual design experience. You appreciate and understand how typography, colour, layout can impact product function.
• Mastery of design tools (e.g. Figma). Experience with UX research tools an asset.
• Experience in producing customer journey maps, process flows, content inventories, wireframes, prototypes, and polished interface design files.
• You love working in a collaborative environment that has a strong focus on teamwork, innovation, open minds, and having fun. You’re a team player that can share and receive constructive feedback.
• Excellent communication, storytelling, and presentation skills with the ability to influence stakeholders at all levels.
• Strong facilitation and stakeholder management skills, with the ability to align cross-functional teams and influence decisions through design.

You are:

• Creative, analytical, curious.
• Deeply passionate about design quality and craft.
• Organized, fully autonomous, and proactive.
• Resilient and adaptable, embodying a growth mindset, with a continuous desire to learn and improve.
• Motivated and solution-oriented, contributing to a positive and engaging team culture.

Preferred qualifications:

• Experience designing AI-powered products, copilots, recommendation systems, automation workflows, or agentic experiences.
• Understanding of generative AI, machine learning concepts, and their implications on product and experience design.
• Experience designing enterprise software, operational tools, or workflow-intensive applications.
• Experience measuring product outcomes through experimentation, analytics, A/B testing, and continuous optimization.
• Experience working in highly regulated or complex business environments.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.  
• No Canadian work experience required however must be eligible to work in Canada. 

Please include your portfolio in your application.

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We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.