Acute Crisis Coordinator

We are seeking an Acute Crisis Coordinator!
Central, OH

Hybrid Role

Join our Team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to resources. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.

The Acute Crisis Coordinator is responsible for processing high-acuity referrals for the youth population experiencing a behavioral health crisis requiring rapid access to services. This role supports referrals from child-serving agencies, hospitals, and crisis services. This position plays a vital role in building and maintaining collaborative relationships across organizations, facilitating timely service access, removing barriers to care, and supporting positive outcomes for youth and families during periods of acute behavioral health need. It will also require strong organizational skills, attention to detail, professionalism, and the ability to navigate multiple software systems in a fast-paced work environment.

The pay range for this position is $21.09-$25.03 per hour based on experience, education, and/or licensure. This role is 60% in-office, 40% virtual.

• Receive and process acute behavioral health referrals accurately and efficiently in the electronic health record (EHR) from various inpatient units, emergency departments, crisis response teams, schools, child welfare agencies, and juvenile justice partners

• Perform detailed and timely data entry, including child demographics, guardian information, presenting concerns, referral source details, crisis history, and payer information

• Answer the acute referral phone line & Microsoft Teams Channel, return urgent messages promptly, and document all interactions accurately

• Coordinate the rapid review and assignment of high-acuity referrals by partnering closely with internal licensed social workers to ensure timely triage, clinical assessment, and service recommendations.

• Ensure continuity of care through proactive communication and collaboration with referral sources, clinical staff, and community partners to facilitate rapid access to appropriate services.

• Utilize databases and Electronic Health Record systems for accurate client documentation???

• Adhere to organizational EHR documentation policy??

• Adhere to time parameters related to compliance requirements

• Meet the organization's standards for productivity and quality of service delivery

• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines?

• Perform other duties as assigned

• Prolonged periods of sitting at a desk and working on a computer is required

• Must be able to lift up to 15 pounds at times is required

• A high school diploma or GED equivalent is required

• An associate degree or bachelor’s degree/postsecondary certificate in healthcare, behavioral health, human services, or a related field is preferred

• 3 years of experience working in a medical referral position and/or nonprofit administrative support function or related field is required

• Experience working with children, adolescents, and families with acute behavioral health needs and/or crisis is preferred

• Advanced verbal and written communication skills are required

• Ability to manage competing priorities is required

• Proficiency in electronic health records, databases, and related software is required

• Ability to manage deadlines within a fast-paced, high-volume environment is required?

• Ability to work collaboratively with multidisciplinary clinical and community teams

• Ability to operate in a hybrid, internet-based work environment

• A valid driver's license and the ability to operate a motor vehicle is required?

• An appropriate level of auto insurance coverage is required?

• Knowledge of pediatric behavioral health systems, crisis response, and levels of care is preferred

• Knowledge of insurance verification, Medicaid billing, and authorization processes is preferred