IT Technician II (Detroit, MI)

United States·Detroitmid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind.

Technical Tools

Customer SupportIt Support Specialist

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Responsibilities

~1 min read

This role is expected to be able to resolve the following technical issues with little or no assistance:

→Workstation operating system issues of any kind.
→Printer issues of any kind.
→Standard business application (Office, etc.) issues of any kind.
→Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
→Basic server issues.
→Basic networking issues.
→Answer incoming Quick Fix calls from clients.
→Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Requirements

~1 min read

Willing to work full-time on-site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active IT Certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
Utilization: Hours entered into tickets in the ticketing system.
Hours / Ticket: Average number of hours entered per service ticket.
First-touch closed: Tickets completed with one time entry.

What We Offer

~1 min read

Pay rates start at $22.30/hour up to $27.14/hour and vary by experience and location.

✓Medical Insurance Plan.

✓Dental & Vision.

✓Life Insurance.

✓Disability Coverage.

✓Paid Time Off (starts at 15 days per year).

✓Maternity/Paternity Leave.

✓Paid US Holiday.

✓Retirement Plan.

✓Salary Advancement/Loan.

✓Health & Wellness Program.

✓Company-paid training and certification.

✓Supplemental Life Insurance (Employee-paid).

✓Supplemental Health Plans (Employee-paid).

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

ITS does not request payment or financial information at any stage of the hiring process.

Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.

We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.

If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.

All verified job openings are posted here: https://www.itsasap.com/job-openings

Location & Eligibility

Where is the job

Detroit, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $46,384 a year; 43% below the $80,860 median for It Support Specialist jobs on Jobera (546 salaries).
Who can apply: United States
Posted: Today
Employer: has 18 open jobs on Jobera.