Intercom
Intercom2mo ago

Senior Events Producer

United StatesUnited States·San Franciscosenior
OtherProducer
4 views0 saves0 applied

Quick Summary

Overview

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from…

Technical Tools
anthropicab-testingb2bcustomer-supportecommerce

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

We’re looking for a Senior Events Producer to lead the delivery of Fin's most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.

In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.

  • Own the planning, production, and onsite delivery of Fin's brand events, from pop ups and product announcements to hosted experiences
  • Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
  • Deliver hybrid events that combine in person experiences with broadcast and digital distribution
  • Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
  • Manage production vendors and partners, ensuring high quality execution
  • Set and uphold a high bar for production quality across all events
  • Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
  • Track and report on event performance and key metrics
  • Support the production of flagship programs such as Pioneer
  • Build repeatable production systems and playbooks to scale events across programs
  • Manage timelines, budgets, and delivery across multiple concurrent events
  • Travel up to 30 percent to lead onsite execution
  • 6+ years producing complex live events, brand activations, or flagship conferences
  • Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
  • Experience producing hybrid events that combine in person experiences with broadcast or livestream components
  • Proven ability to manage external production vendors and complex event logistics
  • Experience running cross functional projects and coordinating multiple internal teams
  • Experience managing event registration, ticketing, and livestream tools
  • Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
  • Comfortable working with senior stakeholders and high profile event speakers
  • Strong judgment and a clear sense of brand quality, craft and commercial impact
  • Highly organized, calm under pressure, and meticulous about execution

Nice to Have

~1 min read
  • Experience producing flagship and large scale brand events
  • Experience working in B2B or technology companies
  • Experience working with or marketing AI products
  • Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
  • Experience using AI tools to improve planning, production, and content workflows
  • Multilingual (French, German)

What We Offer

~1 min read

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Location & Eligibility

Where is the job
San Francisco, United States
On-site at the office
Who can apply
US

Listing Details

Posted
April 29, 2026
First seen
April 29, 2026
Last seen
June 30, 2026

Posting Health

Days active
61
Repost count
0
Trust Level
31%
Scored at
June 30, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
Intercom
Intercom
greenhouse

Intercom is the world’s first customer platform helping internet businesses accelerate growth.

Employees
750
Founded
2011
View company profile
Newsletter

Stay ahead of the market

Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

A
B
C
D
Join 12,000+ marketers

No spam. Unsubscribe at any time.

IntercomSenior Events Producer