Talent Wellbeing Specialist

SUMMARY: The Talent Wellbeing Specialist provides a high level of customer service to InterMed’s colleagues, guiding them through the leave and accommodations process while ensuring compliance with federal, state, and local regulations (e.g., FMLA, ADA, Maine FML) and internal policies. In addition, the Specialist administers InterMed’s benefit plans—supporting colleagues with benefit selection, enrollment, and ongoing questions to ensure they have the information needed to make informed decisions. The Specialist acts as a liaison between colleagues, managers, and our third-party leaves and benefits administrator, while partnering closely with our HR Business Partners, Talent Wellbeing Manager, and Payroll teams.

CORE RESPONSIBILITIES:

Serve as a trusted resource for colleagues, guiding them through leave, accommodations, and benefits processes with a people-first approach.

Administer InterMed’s leave programs and benefit plans, including enrollment, eligibility, coverage guidance, and ongoing support.

Advise colleagues and managers on leave laws, paid time off, disability, and benefits interactions, ensuring compliance while prioritizing employee well-being.

Maintain clear, timely communication with colleagues on leave and benefits matters, facilitating smooth transitions and informed decisions.

Oversee return-to-work processes and support life-event changes to ensure colleagues feel valued and supported.

Partner with HR Business Partners, Payroll, and benefit vendors to ensure accurate administration and continuous process improvements.

Educate and advise managers on best practices for leave, accommodations, and benefits, reinforcing InterMed’s people-first culture, in alignment with all policies and federal & state laws.

Preserve confidentiality of employee information in alignment with HIPAA and internal policies.

Perform other duties that support the mission, vision, values, and people-first culture of InterMed.

Manage all administration databases to ensure accuracy

MISSION AND VALUES:

Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.

Provide the highest quality care to our patients with a level of service that exceeds their expectations.

Maintain a positive attitude and always treat our patients and each other with dignity and respect.

Insist on honesty and integrity from each other and our business partners.

Make teamwork a core component of our relationships between physicians, staff, and patients.

Embrace change to better serve our patients.

Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.

Have fun as we carry out our mission to serve.

KNOWLEDGE, SKILLS, AND ABILITIES:

Education:

Bachelor’s degree in Human Resources or equivalent experience.

Experience:

Two or more years of HR leaves and accommodations experience is required.

Benefits experience is required.

License/Certifications:

PHR, SPHR, SHRM-CP or SHRM-SCP preferred.

Completion of specialized certification or training on FMLA/leave administration a plus.

Additional Knowledge, Skills, and Abilities:

Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, MFML, PDA, PWFA, and other applicable laws, including the interaction of all laws.

Experience with Unum Leave and ADA management a plus.

Good listener with strong verbal and written communication skills.

Excellent analytical and problem-solving skills.

Ability to deal with ambiguous situations and adapt to competing priorities.

Team facilitation skills and experience in resolving complex problems impacting people, process, and program issues.

Ability to collaborate with colleagues to most effectively address the needs of colleagues and management.

Ability to maintain composure and objectively guide colleagues concerning complex, highly sensitive and/or emotional issues.

Unwavering commitment to providing the highest level of service to InterMed physicians, managers and colleagues.

Excellent organizational skills and attention to detail.

Strong computer skills in Microsoft Office Suite (MS Excel, Word, Power Point) and ability to learn new computer applications.

EQUAL EMPLOYER OPPORTUNITY STATEMENT:

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.