Bilingual Application Navigator, Behavioral Health Partners of MetroWest

The Bilingual Application Navigator provides in-person assistance to individuals seeking access to public benefits and community resources. Using a licensed web-based platform, the Navigator supports clients through eligibility determination, application submission, enrollment, and renewal processes for a variety of state and federal benefit programs. This community-based role works collaboratively with partner agencies, community organizations, and BHPMW team members to improve access to services and support positive client outcomes.

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. 

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. 

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

• →Provide start-to-finish support to individuals around eligibility, enrollment and redetermination across key benefit state programs, including Medicaid, Medicare Savings Program, LIS/Extra Help, SSI, SNAP, LIHEAP, WIC, TANF and Lifeline.
• →Ensure that services are delivered in accordance with a welcoming, person centered, trauma informed, culturally sensitive environment and service delivery approach.  Ensure that members, staff, and collaterals are treated with dignity and respect.
• →Refer clients to local services and resources to help meet their needs while benefits application is pending.
• →Demonstrate a proactive commitment to maintaining effective communication with co-workers and members to facilitate and promote strong working relationships and excellent customer service.
• →Ensure all required eligibility documentation and paperwork are submitted on time in accordance with BHPMW and Findhelp due dates.
• →Participate in community education and market services of the BHPMW both internally and externally as appropriate.
• →Attend and actively participate in all supervision and staff meetings.
• →Attend trainings as assigned; maintain necessary certifications and licenses.
• →Ensure that members are treated with dignity and respect in accordance with Advocates Human Rights Policy and similar policies of the other partner agencies.
• →Adhere to all principles related to the Advocates Way and the values and philosophies of the other partner agencies.
• →Serve as an ambassador for BHPMW, representing the organization professionally and positively.
• →Perform all duties in accordance with the agency’s policies and procedures.

• Bachelor’s or associate degree in social work, behavioral health, human services, healthcare or a related field or High School/GED with 1-2 years of relevant experience in human services.
• Application support certification through MassHealth (Certified Application Counselor /CAC) is a plus but not required.
• Bilingual fluency in Portuguese and/or Spanish.
• Intake and/or care coordination/navigation experience strongly preferred. 
• Demonstrated knowledge base and judgment necessary for independent decision making.
• Experience developing and managing internal and external relationships.
• Broad knowledge of MetroWest communities, populations and service systems.
• Strong interpersonal, communication, and organizational skills, with the ability to manage multiple priorities and collaborate effectively in a team-based environment while working independently when needed.
• Strong skills in the areas of organization, follow through, collaboration, customer service, problem solving, and negotiation.
• Commitment to BHPMW and partner agencies’ values, missions, and goals.
• Proficiency with Microsoft Office applications (Word, Excel, and Outlook), strong computer skills, the ability to learn and navigate new technologies and systems, and experience working with data and maintaining accurate records.
• Ability to perform each essential duty satisfactorily.
• Must hold a valid driver's license and access to an operational and insured vehicle. Travel for community-based support to members is an essential part of the role.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.